Privacy Policy

At Cat Ba Panorama Travel, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (beautifulvietnamtours.com) and book our services.

1. Information We Collect

When you make an inquiry or a booking, we may collect the following personal information:

Full name, gender, and date of birth.
Contact details (email address, phone/WhatsApp number).
Passport details and visa information (required by the Port Authority for overnight cruises and hotel check-ins).
Dietary requirements or medical conditions (to ensure your safety and comfort during the trip).

2. How We Use Your Information

We use the collected information for the following purposes:

To process your bookings and provide the requested services (tours, cruises, transportation).
To register your overnight stay with the local police and Port Authority (a legal requirement in Vietnam).
To communicate with you regarding your booking, itinerary updates, or customer support.
To improve our website, services, and customer experience.

3. Data Sharing and Protection

We do not sell, trade, or rent your personal information to third parties. We only share your information with trusted partners (such as cruise operators, hotels, and transport providers) strictly for the purpose of fulfilling your booking. We implement appropriate security measures to protect your data against unauthorized access, alteration, or disclosure.

4. Cookies

Our website uses “cookies” to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic and remember your preferences. You can choose to disable cookies through your browser settings, though this may affect certain functionalities of our website.

5. Your Rights

You have the right to request access to, correction of, or deletion of your personal data stored with us. If you wish to exercise any of these rights, please contact us at info@catbapanorama.com.

6. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. The updated version will be posted on this page.